1. Who we are
OpenInBrowser is a product and brand operated by Desert Glam (“Desert Glam”, “OpenInBrowser”, “we”, “us” or “our”). We provide deep-link management, link tracking, website and user-behavior analytics, visitor intent classification, conversion intelligence and related software services.
Where this Policy refers to OpenInBrowser, the contracting and legal entity is Desert Glam unless a separate written agreement states otherwise.
2. Scope of this Policy
This Policy applies to information collected through our websites, dashboards, customer accounts, APIs, tracking links, SDKs, scripts, integrations and other OpenInBrowser services.
It also explains our handling of behavioral data processed on behalf of customers who deploy OpenInBrowser on their websites, applications or campaigns.
3. Information we collect
Depending on how you interact with OpenInBrowser, we may collect:
- •Account information: name, business email, company name, role, login details and support communications.
- •Billing and subscription information: plan, billing status, invoices and transaction references. Payment card details may be handled directly by third-party payment providers.
- •Device and technical information: IP address, browser, operating system, device type, language, timestamps, referrer and approximate location derived from IP where permitted.
- •Tracked-link information: link identifier, source, destination, campaign metadata, click timestamps, redirect or deep-link outcome and related attribution parameters.
- •Website interaction information: page views, navigation paths, clicks, scroll activity, session duration, repeat visits, interactions with elements, conversion events and other customer-configured events.
- •Derived analytics: audience segments, engagement indicators, intent categories, journey states, conversion signals and model-generated summaries or recommendations.
- •Content submitted by customers: configuration data, event names, page metadata, labels, notes or other content customers choose to provide.
4. How we collect information
We may collect information directly from users, automatically through tracking technologies, through customer implementations of our scripts or SDKs, from third-party integrations, or when a user follows an OpenInBrowser-managed link.
5. How we use information
We use information to provide, operate, secure and improve OpenInBrowser. This may include:
- •delivering link routing, redirection and deep-link functionality;
- •measuring clicks, users, sessions, campaigns and conversion events;
- •producing dashboards, reports and customer analytics;
- •classifying visitor behavior and intent;
- •generating recommendations, summaries and product insights;
- •detecting fraud, abuse, outages or security events;
- •supporting customers and responding to requests;
- •administering subscriptions and billing;
- •improving models, algorithms and product functionality where permitted by applicable agreements and law.
6. Customer data roles
For information we collect about our own website visitors, account holders and business contacts, Desert Glam generally acts as the organization determining why and how that information is processed.
For visitor information collected through a customer's implementation of OpenInBrowser, the customer typically determines the purposes of processing and OpenInBrowser processes that information to provide the service. Customers are responsible for providing legally required notices, obtaining consents where required and configuring the service consistently with applicable law.
7. AI, intent classification and automated analytics
OpenInBrowser may use statistical models, machine learning and artificial intelligence to interpret behavioral events and generate categories such as informational, commercial, transactional, exploratory, returning or similar journey states.
These classifications are probabilistic indicators based on observed behavior. They may be incomplete or inaccurate and should not be treated as definitive statements about a person's identity, beliefs, financial condition, health, protected characteristics or other sensitive traits.
Customers must not use OpenInBrowser outputs to make unlawful or solely automated decisions that produce legal or similarly significant effects on individuals unless they independently ensure that such use is lawful.
10. Data retention
We retain information for as long as reasonably necessary to provide the service, satisfy contractual commitments, maintain security, comply with law, resolve disputes and enforce agreements.
Retention periods may vary by data type, customer configuration, subscription plan and legal requirement. Customers may be able to configure or request deletion of certain customer-controlled data, subject to contractual and technical limitations.
11. Your privacy rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. You may also have rights concerning certain forms of profiling or targeted processing.
Where OpenInBrowser processes data on behalf of a customer, requests concerning that customer's visitor data may need to be directed to the customer first. We will support customers with valid requests as required by applicable agreements and law.
12. Security
We use reasonable administrative, technical and organizational measures intended to protect information against unauthorized access, loss, misuse or alteration. No online service or transmission method can be guaranteed to be completely secure.
13. Children's privacy
OpenInBrowser is intended for business and commercial use and is not designed for children. Customers must not knowingly configure the service to collect children's personal information where prohibited or without obtaining legally required authorization.
14. International data transfers
Our service providers and infrastructure may process information in countries other than the country where the information was collected. Where required, we will use appropriate contractual or legal safeguards for international transfers.
15. Changes to this Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page identifies the latest version. Material changes may be communicated through the service, by email or by another reasonable method.
16. Contact us
For privacy questions, requests or complaints, contact:
Desert Glam
Operating brand: OpenInBrowser
Email: divya.batra@openinbrowser.in
Registered address: A-5, F-3, ANUPAM-III, VASUNDHRA COLONY, TONK ROAD, Jaipur - 302018